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Remote Support On Demand

How to Get Support:
You will find answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:
Step 1:  Simply click on the Start icon.

Step 2:  You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.

Step 3:  Your support representative will chat with you online to obtain the details of the problem.

Step 4:  With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 5:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

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Click Start icon to begin remote support with ICTNetwork