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Remote Support On Demand
How to Get Support:
You will find answers to security questions and system configuration requirements on our
page. You can also view a demonstration of a screen-sharing session.
How It Works:
Step 1: Simply click on the Start icon.
Step 2: You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.
Step 3: Your support representative will chat with you online to obtain the details of the problem.
Step 4: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 5: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
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